Community support
Support
Report a player, flag a bug, appeal a ban or ask a question. Tickets are private between you and the staff team, and you get an email whenever there's a reply.
Give us an email and we'll send you a link to follow the conversation. Already have tickets? See them here.
Ticket opened
Until they are, open a ticket in our Discord and a staff member will pick it up.
Before you open one
Player reports
Include the date and time, everyone involved, a clear account of what happened and a link to your evidence.
Follow the reporting and clipping requirements in the rulebook. Reports should be in within 48 hours.
Read reporting rules →Bug reports
Tell us what you were doing, what you expected and what actually happened. Steps to reproduce it help enormously.
Send exploit details through a ticket rather than posting them publicly.
Ban appeals
Say which character was banned and when. Be straight about what happened — appeals are read by the staff who handled it.
One appeal per ban. Sending several does not speed it up.